Using the Live Memorial Services System


Walkthrough Video

Our goal is to provide high-quality streaming services and an easy-to-use system, leaving you free to focus on the other aspects of arranging the service.

Each page in the Admin section is designed to allow you to quickly find, add, or edit information about your scheduled services.

The video, and instructions below, should guide you through the process, however please do not hesitate to Contact Us with any questions, or to request additional training materials.


Live Streams

Live streams are the core component of this service.

Scheduling a Live stream controls your camera - the camera is not active, streaming or recording anything outside of the times you have set for your live stream. By default, the live stream will activate 15 minutes prior to the start time, the recording will activate 1 minute prior to the start time, and the stream will run until 90 minutes after the start time.

Example, assuming a 1PM start time for your service:

12:45 - Live stream activates
12:59 - Recording Begins
02:30 - Live Stream Ends
02:31 - The viewing page switches from Live Stream, to Recorded Service

You have full control over the default times, should you wish to change them. You can do this when you schedule a service, or you can Edit an already created service.

Recordings

Every Live stream is recorded on our secure servers. By default, this recording will be available on the viewing page immediately following the Live stream.

In the event that you do not want this to be available, you can turn the recording on and off at any time. You can change this setting when you schedule a service, or you can Edit an already created service.

Record Only

If the family wants a recording of the service but does not need (or can not afford) a Live Stream, you can select Record Only when you schedule the service:

Scheduling a recording controls your camera - the camera is not active or recording anything outside of the times you have set for your recording. By default, the recording will activate 1 minute prior to the start time and will run until 90 minutes after the start time.

Example, assuming a 1PM start time for your service:

12:59 - Recording Begins
02:30 - Recording Ends
02:31 - The viewing page activates the Recorded Service for viewing

You have full control over the default times, should you wish to change them. You can do this when you schedule a service, or you can Edit an already created service.

Viewing Pages

Each service uses it's own, unique viewing page, which is instantly created when you schedule a new Live stream.

This viewing page includes personalized information such the name, picture, and text. In addition to the video player, a live Chat system is included to allow family or friends to share memories or pictures.

This viewing page is used for both the Live stream and the recorded services. The page never expires, and the chat remains on the page indefinitely.

Viewers access this page through the unique URL you provide to them, which you can get from the Services List in your Admin page. These pages are only listed publicly on the day of the service, in order to ensure that viewers are able to find the service when they need it.

Tribute Videos

As many services now include a video presentation, or slide show, we offer the ability to upload these Tribute Videos to our system. Once uploaded, viewers can watch these videos in full screen, high-definition, during, or after, the service.

You have the option to 'attach' a Tribute Video to a service, which will create a "Launch Video" link right on the viewing page.

All uploaded videos are also available on their own viewing page via a unique URL, which you can find on the "Tribute Videos" page of the Admin section.

To schedule Live Streams, manage recordings, or upload Tribute Videos, you will need to log in to our Admin section.

Navigate to www.livememorialservices.com, and click the "Login" link, in the upper right-hand corner.

Your username is the email address assigned to your location, either your own or your managers.

You will have been supplied with a password, via email, when you registered for our service. If you do not remember your password, check your email box, or contact us: support@livememorialservices.com or toll-free 844 636 6745.

After you log in, you'll see your list of scheduled services. Use the "Add a Service" button to get started.

You can easily schedule a Live stream by clicking the "Add a Service" button, in the top right of the Service List (this is the first page you see after logging in).

Before you begin, be sure to have:

1. The name of the deceased
2. A Photo
3. The date and time of the service
4. The obituary

The scheduling page is meant to be clear and easy-to-use. The information you provide here will be used to create the unique viewing page for this service.

Start by browsing your computer for the photo you wish to use, and enter the name you want displayed on the viewing page.

Use the Date and Time pickers to set the start time of the service. This should be the time that the service will begin in your chapel. Our system will start the Live stream 15 minutes before this time, to allow people to tune in and get ready to watch, and the recording will begin 1 minute before.

The date and time will be displayed on the viewing page in the Local Time Zone for the viewer. (Example: If you are in the Pacific Time Zone and select 1PM, it will be displayed as 4PM for viewers on Eastern Time, or as 9PM for viewers in the UK)

We've populated the Short Description with a brief message, you can change this if you wish.

Text entered into the Description field will be displayed near the top of the viewing page. You can enter as much text here as you like, and any line breaks you enter will be preserved on the viewing page. Generally the first paragraph of the obituary, and perhaps a message specific to online viewers, will do nicely (1-2 paragraphs of text).

Click the Create button to schedule your service. You'll be returned to the Services List page, where you can get the unique URL to the viewing page.

You can easily schedule a 'Record Only' service by clicking the "Add a Service" button, in the top right of the Service List (this is the first page you see after logging in).

Before you begin, be sure to have:

1. The name of the deceased
2. A Photo
3. The date and time of the service
4. The obituary

The scheduling page is meant to be clear and easy-to-use. The information you provide here will be used to create the unique viewing page for this service.

Start by selecting "Record Only" from the options at the top of the page, then browsing your computer for the photo you wish to use, and enter the name you want displayed on the viewing page.

Use the Date and Time pickers to set the start time of the service. This should be the time that the service will begin in your chapel. Our system will start recording 1 minute before this time, and will record for 90 minutes.

The date and time will be displayed on the viewing page in the Local Time Zone for the viewer. (Example: If you are in the Pacific Time Zone and select 1PM, it will be displayed as 4PM for viewers on Eastern Time, or as 9PM for viewers in the UK)

We've populated the Short Description with a brief message, you can change this if you wish.

Text entered into the Description field will be displayed near the top of the viewing page. You can enter as much text here as you like, and any line breaks you enter will be preserved on the viewing page. Generally the first paragraph of the obituary, and perhaps a message specific to online viewers, will do nicely (1-2 paragraphs of text).

Click the Create button to schedule your service. You'll be returned to the Services List page, where you can get the unique URL to the viewing page.

To upload a Tribute Video, start by clicking on "Tribute Videos" in the top menu. This will show you your list of uploaded videos. Click on "Add a Video" in the top right of the Videos List.

You have the option of "attaching" this video to an existing Live service, or uploading it separately.

In most cases you will be attaching it to a Live service, so click on "Yes" to see a list of your scheduled services and select the one you want to attach to.

The Name, photo and Date will all be filled in automatically, so you just need to select "Choose File" to browse your computer for the video file.

After you click the Create button, the file will upload from your computer to our secure server. This may take several minutes depending on the size of the file.

Once the file is uploaded, we will convert it into a 'streaming format', which takes about 15 minutes. After this conversion is complete, the file will be available for viewing.

When you attach a Tribute Video to a Live Service, extra text appears on the viewing page, prompting users to "Launch Video" when it is time to view it.

You can also view the Tribute Video on it's own separate viewing page. This is generally used when you choose not to attach it to a Live service. You can get the link to this viewing page from the "Tribute Videos" list.

When you choose not to attach your video to a Live service, you will need to include the name of the deceased, the service date, and a photo, before uploading the video.

By default, all Live services are recorded on our secure servers, and made available for viewing immediately following the service.

We have supplied you with the ability to control this feature on an individual basis, to ensure that you have maximum flexibility to serve your clients.

You can turn off the recording, and turn it back on, at any time. For example, you could offer packages to your clients that include no access, access for 30 days, and unlimited access, and simply log in to our system to make the changes as needed.

You can control access to the recording using a simple Yes or No check box when you Schedule the Live service.

To control access on an ongoing basis, Edit the service you wish to update (from your Services List), and use the Yes or No boxes on the Edit view.

By default, all Live services are open to viewing by anyone. This is to allow all viewers, regardless of technical ability, the chance to watch (for example, some elderly family members may struggle with usernames or passwords). However, we do recognize the privacy concerns of some families and therefore allow you to add a password to a service when you create it.

We have supplied you with the ability to control this feature on an individual basis, to ensure that you have maximum flexibility to serve your clients.

To add a password to the service, simply select the "Has Password? - Yes" radio button, located under the Advanced Settings section of the Create page.

You will need to enter a password after enabling the feature - this can be something personal supplied by the family, something you choose, or you can click the "Randomize" link to have a random password created for you. Passwords can be any combination of upper- and lower-case letters, as well as numbers.

When a viewer attempts to access the Service page, they will be redirected to a Login page, where they will need to enter the password. Once they enter the correct password access will be granted. They will need to enter his password again if they close the Live Memorial Services website (however they could go to another page on the site, then return to the viewing page, without having to enter the password).

Note: When adding a password to a Service, you are creating the possibility that soemone may not be able to view it - for example, the family forgets to provide a person with the password, or there is some technical issue on their network that prevents us from giving them access. The staff at Live Memorial Services will not give out the password under any circumstances, so it is up to your discretion if you wish to provide the password to a viewer having difficulty. You can remove the password feature as well, if needed.

By default all viewing pages use a simple, elegent color scheme that matches the rest of the Live Memorial Services website. However, we have provided the option to set a Custom Theme for the viewing page to better reflect the interests of the deceased or the family.

This option is meant to help create a permanent memorial page, where the family can view the recording of the service and / or share memories and pictures in the chat.

The themes reflect seasons, hobbies, interests, and religions. You can view the gallery of available themes here.

To select a theme, open the Advanced Settings window:

Then select a Theme from the drop down. The default is "Classic" which matches the look of the website. There is a link next to the drop down to launch a gallery that will show you what each of the other options looks like.

Note: We also have flip books available to help you select a theme with the family. If you have not received one or need a replacement, let us know and we'll ship one to you ASAP.

The easiest way to check on your stream, during a service, is to go to the same URL you sent to the family.

This way you will be 100% sure that the stream is working, and you'll be seeing exactly what they see.

The Monitor Page

We have provided a Monitor page to allow you to check in on your Live streams, or to make sure your camera is working properly, in the Admin site.

To access the Monitor page, just go to Monitor in the menu.

This page includes a video player that is using the same Live stream as family members will see on the Viewing Page. That means that the stream here will be activated only during a Live service that you've scheduled in our system.

If you don't have a service happening, the player will be blank.

We've supplied the ability for you to control your Live stream from this page. These controls are independant of any services that you have scheduled.

You can Start your live stream from this page at any time to view your stream, using the Start Your Stream button. Note that it takes at least 30 seconds for your stream to start after clicking the button.

Once you've started the stream, you will see the view from your camera.

You can then Stop your stream using the Stop Your Stream button.

Important Notes

This page is meant for you to be able to check in on your camera outside of scheduled service times.

These controls are independent of the scheduled start and stop times for your services.

Recordings are controlled by your scheduled services, if you Start a stream outside of scheduled times, it won't be recorded.

We do not recommend Stopping your stream during a Live service as it will disconnect all the viewers. If you Stop your stream during a live service, the Recording will be stopped at that point (even if you re-start your stream).

If you manually Start your Stream, be sure to Stop it when you are done. Otherwise your camera will be Live until the end of your next scheduled service.

Contact Us with Questions

This page is connected to your live stream and gives you control over your camera. It is intended to be used as a monitor, and not to disrupt any Live streams, however it does give you the ability to Stop a live stream or disrupt a recording, if used inproperly.

Please contact us at 1 844 636 6745 or support@livememorialservices.com with any questions or to review how to best use this powerful tool.

Every service that is streamed through our system is recorded, and our system allows you to edit the recordings to create a nicer viewing experience for your families.

The editing interface is very simple - we provide a video player showing you the 'raw' recorded footage, which you use to scroll the video to the time you wish to make an edit, then click the appropriate button.

For example, if you want to trim the start and end times to remove unnecessary footage, you would position the video at the time you wanted it to start and click the "Set Start Time" button, then position the video to the end of the service and click "Set End Time". It's that easy!

Available tasks include setting the start and end times, inserting the tribute video directly into the recording, and adding a title slide with the name and other information.

Using the Studio Edit functions

To begin, click on Studio in the menu bar to view the available Studio functions. Click on the green "Edit Recording" button in the "Edit a Recorded Service" section.

The "Service to Edit" dropdown contains a list of all of your scheduled services. Simply select the name of the recording you wish to edit:

Once you have a recording selected, we will load the raw video footage into a video player and you will have access to the Tasks section. This interface will be used to set the editing tasks you wish to perform:

The player does not autoplay, so you'll have to either press play, or use the white ball on the time control to move through the video. You can 'scrub' through the video by dragging the white ball, or click on the timeline control to move to a particular point (again, you'll have to click play).

The edit functions work by using the time you've selected in the video. Let's start by performing one of the most common tasks, trimming the start and end times.

Trim the recording

Click on the "Yes" button next to "Trim Start & End Time?":

You can see that you have two buttons, one to set the Start time and one to set the End time.

Position the video player to the point where you want the video to begin (perhaps a few seconds before the service gets under way), then press the "Set Start Time" button.

Position the video player to the point where you want the video to end (perhaps as people are leaving the chapel), then press the "Set End Time" button.

You'll see the page update to show the times you've selected (in seconds):

If that is the only task you wish to perform on this recording, simply click the "Submit" button to save your changes. It's that easy!

(Note: the download link on your admin page, and the viewing page, will both update instantly. However, the new video will not be available for about 15 minutes while the changes are processed)

You can perform 1, 2 or all 3 tasks, you don't need to do them one at a time. Let's look at how you can insert a Tribute Video into the recording. (You will have to have a Tribute Video uploaded and attached to the service before attempting this step).

Insert a Tribute Video

Click on the "Yes" button next to "Insert Tribute Video?":

You can see that you have two buttons, one to set the Start time of the Tribute Video and one to set the End time. You also have the option to include audio or not.

If the recorded video captured the audio when the Tribute Video was played (if you can hear the music during the part of the recording when the video is playing) leave this to "No". If your recording did not capture audio when the tribute video was played, select "Yes".

Position the video player to the point where the tribute video begins to play (perhaps when the lights go down in the room), then press the "Set Tribute Video Start Time" button.

Position the video player to the point where the tribute video ends, then press the "Set Tribute Video End Time" button.

You'll see the page update to show the times you've selected (in seconds).

Insert a Title Slide

You can also add a title slide to your recording. This is a 5 second video clip with two lines of text, usually used for the name of the deceased and perhaps dates or a short line of text.

Click on the "Yes" button next to "Add Title Slide?":

For this task, you don't need to specify times - it always plays at the beginning. You just need to select the background you want to use and enter the text.

The text will display the way you enter it (ie. the text in the top box is positioned above the text in the bottom box). The text in the top box is also a slightly larger font size.

If you select a different background, the preview image will update to show you what it looks like:

That's all there is to it! A nice title slide will be placed at the beginning of your recording.

Saving your changes

Here you can see what your page will look like if you decide to perform all 3 tasks:

Verify that you have the right text in the Title Slide area, that your start and end times all look correct, and that you have selected "No" on any tasks you don't want to perform, then go ahead and click the "Submit" button.

(Note: the download link on your admin page, and the viewing page, will both update instantly. However, the new video will not be available for about 15 minutes while the changes are processed)

You've now performed some very high level video editing with just a few button clicks! If you need any help or a personalized walkthrough of this functionality, don't hesitate to Contact Us.

The use of a slide show or tribute video in services has become very popular with families. As part of our commitment to providing easy-to-use and high-quality video services, we have created a tool that you can use to create these tribute videos online to share with family members around the world.

Tribute videos you create will be viewable online, on their own page as well as attached to a live stream, in the same manner as Tribute Videos you upload. You can download videos as well to put on a DVD or USB stick.

You can include as many pictures as you wish, choose from a number of themes, add text, and either use music from our extensive library or upload your own songs.

To begin, navigate to the Studio page in our admin section and choose "Create Video".

On the Create a Tribute Video page, you will be able to choose to attach this video to an already scheduled live stream, or create it separately. If you choose 'yes' to attach it to a service, the name, date and image will all be automatically populated.

Note: If you want to attach it to a live stream (or recording) be sure to schedule that first.

All of your tools to create the video are located in a simple interface below the information section.

Adding Images

To begin creating your video, click the large "+" sign then select "Add Photos & Videos".

You'll see a new window giving you lots of options as to where you'll get images from - Facebook, Instagram, etc... however for your needs we assume that you will always be using pictures supplied by the family. Click on the "Upload from your computer" button to select those photos.

In the browse dialog that opens, find the pictures you want to use. You can select multiple images, then click "Open" to add them all to your project.

Note: If you want to add more pictures later, just click the "Add photos and Videos" link again and select the new photos to add - they won't replace your existing ones.

A progress bar will show the progress in uploading and processing the photos - it may take a few moments based on your internet speed.

Once all the images are uploaded you will start to see the video take shape. Each photo will be represented on the timeline by a small thumbnail - this is the order in which the photos will be played in the final video. You can simply drag the thumbnail images around to change the order they will be displayed, if necessary.

If you hover over an image you will see a small arrow in the upper right-hand corner, thsi will open up a menu with options for that image:

Generally you will only be using the "Add Text Overlay" option - this would be a good way to either add a caption, or add text to the first image in order to create a title slide.

Optionally, you can insert a title slide by clicking the "+" button again and selecting "Add Title Slide". This will prompt you for the text to include (likely the name of the deceased and possibly dates), and then it will add a title slide to your timeline.

Note: You can move the title slide around in the timeline if needed, and you can have more than one.

Adding Audio

Now that you have the images in the order you want, it's time to add music to your video.

In the top left-hand corner you will see a link that says "Add a Soundtrack". Click on this link, then select "add Audio".

You will now see your options for adding music. If you have the song you want to use already, select "Upload from your computer" then find the music file (mp3 is best) and open it.

If you do not have a song already, you can select one of the thousands of songs in our library by clicking on "Browse our audio library".

We've supplied you with many songs to use in your videos, which you can sort through by using the different Genre links at the top. We expect you will want to use the Orchestral section the most.

If you'd like to preview any of the songs simply click the play button on the left to listen to it.

When you are happy with your selection click the "Add to timeline" button to add the music to your video.

After a brief moment while the system generates a license for you to use the song (we handle this for you and it's included in our costs), you'll see your song displayed in the timeline:

Note: you can add more than one song, and move them around the timeline the same way you drag your images around in the timeline.

Selecting a theme

We've supplied several themes for you to use in your videos. Each one will present the photos in different ways, with different transitions.

You can explore the available themes by clicking on the "Themes" button in the top right-hand corner. By default this will be "Themes (Outline)" because Outline is the name of the default theme, when you select a different theme the name on the button will change.

When you hover your mouse over the various themes you'll see a small preview of what the transitions look like. Generally the names of the themes are self-explanatory (ie. Diamonds uses a diamond-shape transition, Tiles dissolves into small tiles, etc) and the small preview will give yo ua good idea of what the video will look like.

Once you've selected a theme, you can actualyl see a larger preview of the finished video by clicking the "Quick Preview" button.

This will open up a player window and show you a low-resolution version of your final video. You can change the theme and view a new preview if you wish.

Note: Some of the themes we recommend for tribute videos are Scrapbook, Classic, Humble and Raw.

Saving your video

Once you are happy with your video, it's time to save and publish it to the website for viewing.

Important: This is a two step process! You need to Export AND Create.

First, click on the "Export" button in the top right-hand corner.

This will begin the process of rendering all of the photos and transitions into a finished video. The progress bar will keep you updated of the progress (it shouldn't be too long).

Once complete, you'll see a message telling you the video has been successfully created.

You still need to post the tribute video to the website, which you can do by clicking "create" at the bottom of the screen. If you don't click both Export and Create the video won't be availabel on the website and you'll need to start over.

Once you have Exported and Created your video, you can find it under "Tribute Videos" in the main menu, along with any videos you've uploaded.

It will take approximately 15 minutes for the video to be available on the website. Like all Tribute Videos, this will be viewable on it's own (via the link on the Tribute Videos page) or as part of a live or recorded service (via a link underneath the player on the service page).

Including a photo on the viewing page is a great way to help personalize the experience for viewers around the world. Our photo editing functions allow you to adjust the color, crop, or change the photo associated with a service.

The editing interface is very simple - we show you the current image, and you can use sliders to adjust the brightness and contrast, or use a visual interface to select a portion of the image to crop to. You can preview your changes an unlimited amount of times before committing them to ensure the perfect edit.

Gallery

To access your Photo Gallery, navigate to the Studio tab from the main menu:

Then select the "+ Edit Photo" button in the "Edit or Change a Photo" section:

The Gallery page will show you all of the photos you have uploaded to our system, as well as the name of the service it is attached to.

You can click on any image to open the "Edit Image" page, or click on the "Change Image" link to upload a replacement image.

Note: If for some reason you accidentally replace an image and need it restored, we will be able to recover the original image by email request.

Change a Picture

To upload a new image for the service, start by clicking the "Change Image" text under the picture you wish to change:

This will open the "Change Image" page:

Simply click on the "Choose File" button to open a file browser, then select the new image you want to upload:

To finalize the change, click the Update Image button to submit. You will be returned to the Gallery, where you can see the new image, and edit it further if necessary:

Edit a Photo

To edit a photo simply click on it from the Gallery to open the "Edit Image" page:

The Edit Image page has simple, point-and-click controls to make basic adjustments to the image. Use the Crop Area Selector to crop the image, and the three sliders to adjust Brightness, Contrast and Opacity:

To crop an image, click on the small square 'handles' in the corners of the selection area and drag it to resize the selection area. You can also drag the selection around the image to re-position it.

If you click on the image outside of the selection area, the selection will be cleared. You can then click on the image and drag your mouse to draw a new area, if needed:

Note: You can crop an image without changing the color, or change any of the colors without cropping.

The color adjustment sliders will allow you to tweak the image. If the image is 'faded out' you might want to increase the Contrast, or if it is too dark you can increase the Brightness. Decreasing Opacity will give the photo a faded look.

It's best to make small changes, preview them, then adjust further if needed.

Once you have selected your crop area and/or color adjustments, click the "Preview Changes" button to see what your new image will look like (this will not save changes):

Once your preview loads you can make more changes and click Preview Changes again, or if you are happy with the new image click "Confirm Changes" to save the updates

After saving the changes you will be returned to the Gallery, where you can see your new image.

Note: large images may take a moment to process or render previews, this is normal.

We have supplied you with a standard "Waiver of Liability and Hold Harmless Agreement" that you can provide to your families, if you wish, when selling our services. By signing this waiver the family absolves your funeral home and Live Memorial Services of any liability should there be a problem with the stream.

View the waiver here.

The "Declarations" section of the waiver is a 'plain english' explanation of what service we are offering and the possibility that despite our best efforts there may be occasional issues caused by network congestion or other factors. It's important that you explain to the family that the service is very reliable, and do not let the waiver discourage them from using the service. We simply need the waiver because the technology does rely on factors outside of our control (for example, the internet connection of the viewers).

You can find the Waiver under the Account Tools drop down in the menu.

A new window (or tab) will open to view the waiver. If you are signed in to the website, the waiver will populate your Company Name at various points in the waiver, otherwise it will default to "the funeral home". You can change your Company Name, if you wish, on the Edit Profile page under Account Tools in the menu.

In the waiver, we reference that the stream will be "available to viewers without the need for verification" and that the client has not "required any authentication with regard to access of the stream". This means that there is no record of who watched, as we are not collecting email addresses, requiring people to log in, or create accounts. We do offer the ability to place a password on the stream, which helps to eliminate any fears of unwanted viewers watching the streams - just be sure that the family shares the password with everyone so they don't miss out due to an oversight.

The waiver is designed to fit on a single page when printed. You will need to have the client print and sign their name, as well as having a witness print and sign their name, in the appropriate fields.

Feel free to have the waiver reviewed by your legal council, or substitute this waiver with one of your own.